SHIPPING INFORMATION

How long will my delivery take?

We try our best to ship out all orders received before 12pm (GMT+1) the same day. All other orders are shipped the next business day. Once your item has been dispatched you will receive an email notification with a unique tracking code.

How does you worldwide shipping works?

We have partnered with DHL,UPS,GLS,DPD to ensure safe & secure delivery of your items. Orders are shipped from Poland and usually arrive in 3-4 business days. All items are traceable. The FREE WORLDWIDE Shipping starts from 75 EUR.

We are working hard to introduce a groundbreaking delivery system in order to meet your highest expectations.

We offer various delivery options:

  • Cash on Delivery
  • Bank Transfer
  • Credit-Cards
  • PayPal

How much cost the delivery?

We offer FREE standard shipping on all orders within Poland.

If you exceed the 75 EUR you will get the FREE worldwide delivery, so what are you waiting for?! Grab a wetsuit and a few t-shirts and you’re ready to go!

If you somehow do not exceed this amount of money we will still deliver the products to your door. You will need however to pay additional 20 EUR for Shipping. The products will arrive within 3-4 days.

Can I have my order shipped internationally?

We DO ship WORLDWIDE!

PAYMENT INFORMATION

What Payment Methods Are Accepted?

We do accept:

  • Paypal
  • Credit Cards Payment
  • Standard T/T Bank Transfer
  • Paypal
  • Cash-on-delivery

Whatever is easier for you! If you still cannot pay please contact us and we will be more than happy to assist you.

Is Buying On-Line Safe?

Buying through our website is totally safe, we do not keep your credit cards info and all the payments go through external companies that has high safety and control standards.

SSL

We use 128-bit SSL security encryption in our checkout process. This encrypts the personal information you provide us, ensuring that it is safe and not accessible by any third parties. However, the most important protection is your own password, so please make sure you never give it out to others. FLYN also has a privacy policy and complies with statutory requirements. Your data is used solely for the processing of your order and to continue to improve our services. Under no circumstances will your personal information be disclosed to third parties without your consent.

Phishing

With the SSL security encryption, we can guarantee that no form of phishing or phishing scams are possible on our site.

ORDER & RETURN

How do I place an Order?

In order to place an order please click with your mouse on the top right corner into the “SHOP” navigation button and later on choose the product you would like to buy and just proceed with the payment. It is simple as that!

Can I return products that I have bought?

Of course you can!

We are committed to customer satisfaction. If you are not satisfied with your FLYN online purchase simply return it to us following our procedures maximum 14 days after the purchase and within 30 days of receipt we will issue you an exchange or full refund for the product.

Regarding the return policy please read below.

For claims regarding Products ordered (damaged Products, Products not conforming to the Order) and in the context of the exercise of the right of withdrawal, the Customer may return the Product(s) to the Seller within 14 working days of receipt of said Products by strictly following the procedure below:

a)     Condition of the Product(s) returned: the Customer must return the Product(s) carefully packed in a secure package and the Product(s) must be in their original condition and ready for sale (unwashed, unworn, undamaged)

b)     Return address: the(s) Product(s) returned by the Customer to the Seller shall be sent to:

FLYN EUROPE
SKY TOWER
GWIAŹDZISTA 66, 14/3
WROCLAW, POLAND

c)     Return costs: return costs shall be borne by the Customer

d)      Responsibility for returns: Product returns are the responsibility of the Customer. Therefore, the seller recommends that the Customer use insured registered mail to be able to track return parcel shipment.

e)     Return verification: upon receipt of the return, the Seller will inspect the Product(s) in order to validate, or not, the return. Return verification will be processed as soon as possible after receipt of the Products by Seller. If the return does not comply, the Product(s) shall be sent back to the Customer. If the return is validated, an email will be sent to the Customer to inform him/her of the status of processing of his/her return.

h)     Refunds:

  • For returns of defective Products or those not compliant with the Order: if the return is validated, the Seller will refund the price of Product(s) to the Customer to the bank account used by the Customer for payment of the Order.
  • For Product returns in the context of withdrawal, the Seller shall refund the Customer the price of the Product(s) and the standard shipping costs (one way) for the Product(s). Shipping costs (one way) shall not be refunded if any of the Products purchased from the Seller are kept by the Buyer, as the Customer benefited from the shipping service for the kept item(s), since delivery rates do not vary according the volume ordered. The refund will be made as soon as possible and, in any event, within 14 days of recovery by the Seller of the Product(s) subject to withdrawal.

Failure to comply with the procedure and deadlines indicated above, and without prejudice to applicable legal guarantees, the Customer may not make any claims, and the products supplied by the Seller shall be considered to be free of defects.

Do I need an account to place an order?

No, you don’t need one. However in order to fully use the potential of services provided by us we would recommend to create one.

How can I recycle my old wetsuit?

FLYN is a strong advocate for recycling and if you don’t know what to do with your old wetsuit send it to us, we will give you in exchange 10% coupon code for next purchase.

PRIVACY POLICY

Privacy Policy

We, J.B.Group Sp.z.o.o. (“FLYN ” or “we”), offer handcrafted wetsuits to users of our wetsuit(s) (“FLYN wetsuit(s)”), through our website(s) (the “Website”). This Privacy Policy describes: the information we collect from users; how we use that information; and your rights in connection with our collection and processing of the information.

In this Privacy Policy, the term “personal information” means any information relating to an identified or identifiable natural person; an identifiable person is one who can be identified, directly or indirectly, in particular by reference to a name, an identification number, or, in certain circumstances, location information, an IP address or the unique identifier allocated to each FLYN device.

The owner and data controller of your personal information collected, processed, used and stored by the Services and/or the FLYN device(s) is: J.B. Group Sp.z.o.o. , Źielińskiego 59C/25, 50-078 Wrocław, Poland. We can be contacted by email at info@flynwetsuits.com.

Your personal information is stored and processed at our servers located in European Union and used by FLYN’s offices and staff around the world including at our headquarters in Poland.

When you register for our Services we will collect and store certain personal information necessary to set up your account with us, such as your email address and your account name. To increase tracking accuracy we may further ask for additional information about you such as your age, gender and weight. As well as we may generate, and store with your account, a unique identifier allocated to each FLYN device that will be registered for your account.

Whenever you sign in on your account through the FLYN app on a mobile device, we will further collect your location information, as collected and sent by the FLYN app, and associate such information with your account with us.

Whenever you use our Services, we may further collect additional information about your usage of our Services, including by making use of third party web analysis tools (see Section 11 on “Integration of Third Party Web Analysis Services and Social Functionalities” below), such as your frequency and scope of your use of the Services, the duration of your online sessions, the sites you visit, information you read, content that you use or create, advertisements that you view or click on, your communications with other users and third parties and the geographic location of the computer system or device that you are using to sign-in to our Services.

If you decide to interact with a social network when using our Services, we may further collect certain personal information made available through your social network account (see Section 8 on “Your Sharing of your Personal Information with Social Networks” below). We will further collect any personal information you may actively provide to our service personnel if you contact our customer support hotline through our Website.

Further Uses of your Personal Information

We may use and process your personal information (including your location information):

To provide you with support and handle requests and complaints;

To send you updates, notices, and additional information related to the Services;

To create anonymous, statistical and aggregated data and reports (i.e. in a form where such data does not enable the identification of a specific user). See Section 9 on “Our Use and Sharing of Aggregated Information” below;

To comply with any applicable law and assist law enforcement agencies under any applicable law, when we have a good faith belief that our cooperation with the law enforcement agencies is legally mandated or meets the applicable legal standards and procedures;

To prevent fraud, misappropriation, infringements, identity theft and other illegal activities and misuse of the Services.

We may share your personal information (including your location information) with our third party service providers or affiliates, as authorized by us to collect, process and use your personal information as data processors on our behalf, such as, for instance, cloud based and hosting services, technical service providers, mail carriers, communication agencies and customer support service providers; these parties may be located in countries outside of your jurisdiction, including but not limited to the USA.

An updated list of the parties engaged by us for the processing of your personal information may be requested from us at any time.

Other than as indicated above, we will not share your personal information with any third parties, unless compelled by law to do so or if you have given your prior consent (for our use of aggregated information, see Section 9 on “Our Use and Sharing of Aggregated Information” below).

You may choose to share information between your Services’ account and some of your social network accounts (such as your Facebook account). Through this option, you may choose to have personal information and other content about you available, transmitted and shared through the Services with your other social network account(s).

By setting your Services’ account to integrate with social networks including by signing onto the Services by using your social network account (such as your Facebook account), you share information (including personal information) between the Services and such social networks.

The social network’s use of (personal) information is governed by that social network’s privacy policy and controlled by the social network, not by this Privacy Policy or us.

When you connect to the social network account through the Services for the first time or otherwise make the Services interact with your social network account, you will be asked to permit the social network to share your personal information stored on such social network with the Services. We collect your information from your social network account only in accordance with your privacy settings you have set up under your social network accounts.

We use information about our users’ website activities and usage of our Services (including location information) in anonymous, statistical or aggregated form, i.e., in a form that does not enable the identification of a specific user, to properly operate the Services, to improve the quality of the Services, to enhance your experience, to create new services and features, including customized services, to change or cancel existing content or service, and for further internal, commercial and statistical purposes.

We also use anonymous, statistical or aggregated information collected on the Services, in a form that does not enable the identification of a specific user, by posting, disseminating, transmitting or otherwise communicating or making available such information to users of the Services, to our service providers or business partners.

Cookies are small text files that our Services ask to place on your computer’s hard drive and onto your mobile device’s memory. If your browser is set to accept cookies, then your browser adds the text in a small file.

We use cookie technology for various purposes, such as to facilitate your use of our Services, e.g., to remember you when you return to our Website, identify you when you sign-in, authenticate your access, enable your use of specific functionalities, keep track of your specified preferences or choices, tailor content to your preferences or geographic region, display personalized browsing history, or provide technical support.

We may further use cookies to monitor site usage, conduct research and diagnostics to improve our content, products, and services, and to help us analyze web traffic in general.

Cookies also enable us to display interest-based advertising on our Website using information you make available to us when you interact with our sites, content, or services. Interest-based ads are displayed to you based on cookies linked to your online activities.

Our cookies expire after they have fulfilled their purpose. Our Services use cookies that expire when you close your browser (i.e., session cookies) or that expire after a set period of time (i.e., persistent cookies). Cookies that are placed by third parties (see below) will have their expiration period determined by the third party, not us.

You can decide whether or not to accept cookies. The “Help” feature on most browsers will explain how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. To learn how to manage privacy and storage settings for Flash cookies click here. Because cookies allow you to take advantage of many of our online features and functionalities, consider leaving them turned on.

While our Website at this time do not recognize automated browser signals regarding tracking mechanisms, such as “do not track” instructions, you can generally express your privacy preferences regarding the use of most cookies and similar technologies through your web browser, as indicated above.

In addition, our Services integrate the following services of third parties which may also place cookies on your computer’s hard drive and/or your mobile device’s memory. We do not have access to or control over cookies or other features that advertisers and third party sites may use, and the information practices of these advertisers and third party websites are not covered by this Privacy Policy.

You can change your settings to refuse these third party cookies or to warn you before cookies are placed. However, if you choose not to accept cookies, you may not be able to take advantage of some of our features and services through our Services.

Google Analytics (Google)

Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google Analytics uses cookies to help us analyze how users use our Website, to prepare reports on website activity and providing other services relating to usage of our Services. As a rule, any information generated by the cookies about your use of our Services will be transmitted to and stored by Google on servers in the United States.

Google may also use the data collected to contextualize and personalize the ads of its own advertising network and/or share the data with other Google services.

You may opt-out from the collection of information stored and generated by the Google Analytics cookies as well as the use of such data by Google by downloading and installing the browser-plugin.

You have the right, at any time, to know whether your personal information has been stored and can consult us to learn about their contents and origin, to verify their accuracy or to ask for them to be supplemented, cancelled, updated or corrected, or for their transformation into anonymous format or to block any of your personal information, as well as to oppose their processing for any and all legitimate reasons. Requests should be sent to us at the contact information set out under Section 2 on “Data Controller” above.

If you request the deletion of your account and your personal information, we will delete such information, however please note we may not delete information from our back-up systems.

We may periodically send you free newsletters and e-mails that directly promote our Services. When you receive such promotional communications from us, you will have the opportunity to “opt-out” (either through your Account or by following the unsubscribe instructions provided in the e-mail you receive). We do need to send you certain communications regarding the Services and you will not be able to opt out of those communications – e.g. communications regarding updates to our Terms of Use or information about billing.

We implement commercially reasonable systems, applications and procedures to secure your personal information, to minimize the risks of theft, damage, loss of information, or unauthorized access, disclosure, modification or use of information. However, these measures are unable to provide absolute assurance. Therefore, although we take great efforts to protect your personal information, we cannot guarantee and you cannot reasonably expect that our databases will be immune from any wrongdoings, malfunctions, unlawful interceptions or access, or other kinds of abuse and misuse.

We reserve the right to make changes to this Privacy Policy at any time by giving notice to you on this page and sending an email notice to you if you are a registered user. If you object to any of the changes to this Privacy Policy, you must cease using the Services and may request us to erase your personal information. Unless stated otherwise, the then-current privacy policy applies to all personal information we have about you.

If there are any changes to this Privacy Policy, they will be posted on the Website and sent to the last email address you provided (if applicable). Any changes will be effective 14 days after their initial posting. However, if we amend this Privacy Policy to comply with legal requirements, the amendments will become effective immediately upon their initial posting, or as required.

You agree to be bound by any of the changes made in the terms of this Privacy Policy. Continuing to use the Services after being notified of such changes will indicate your acceptance of the amended terms. If you do not agree with any of the amended terms, you must cease any further use of the Services

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